Refund policy

Our Promise

We want you to be satisfied with your purchase. If something is wrong with your order, we will make it right.

 

Eligible Returns

You may request a return or replacement within 7 days of delivery if:

• The product arrived damaged or broken

• You received the wrong item

• The product is defective or not functioning as described

 

Unboxing Video Required

For any damage, defect, or wrong-item claim, a clear unboxing video is mandatory. The video must show the sealed package being opened in one continuous shot, with the shipping label visible. Claims without an unboxing video cannot be processed. This protects both you and us against transit damage disputes.

 

Not Eligible for Return

• Change of mind or "no longer needed"

• Products used, washed, or damaged after delivery

• Products returned without original packaging, tags, or accessories

• Personal care and hygiene items, once opened

• Requests made after 7 days from delivery

 

How to Request

Email Homsie.shop@gmail.com with your order number, photos, and the unboxing video. We respond within 48 hours. (WhatsApp support coming soon.)

 

Refund Timeline

Once your return is approved and the product is received back and inspected, refunds are initiated within 3 business days. The amount reflects in your original payment method within 5-7 business days, depending on your bank.

 

Replacements

Where stock permits, we offer a free replacement instead of a refund. Replacements ship within 2 business days of approval.

 

Order Cancellation

Orders can be cancelled free of charge before dispatch. Once dispatched, cancellation is not possible.